Booking Policy
Learn with Confidence.
Booking and cancellation rules, plus our privacy policy.
Booking & Cancellation Policy / Privacy Policy
■ Booking
Book at least 24 hours ahead, choosing from the tutor's open slots.
■ Cancellation & rescheduling
More than 24h before: free cancellation and rescheduling.
Within 24h: 50% of the lesson fee applies.
No-show: no make-up lesson, no refund.
■ Lateness
Up to 15 minutes late: we teach the remaining time. Over 15 minutes or unreachable counts as a no-show.
■ Privacy Policy
1. We collect your name, address, phone, email and your child's grade to run lessons and handle inquiries.
2. Personal data is shared only with your assigned tutor, never sold to third parties.
3. Lessons may be recorded for review purposes only; never published without your consent.
4. To access, correct or delete your data, contact us via the inquiry form.
5. This policy may change without notice.
Effective: April 1, 2024 — Sakura Education Co., Ltd.