Shopping Guide
Shop with Confidence.
Shipping, returns, customs, and our privacy policy.
Shopping Guide & Privacy Policy
■ Shipping
Orders ship from our Tokyo warehouse within 2 business days. International delivery via EMS/DHL, typically 7–10 days.
■ Returns & Exchanges
Unopened, unused items may be returned within 14 days of arrival (return shipping at buyer's expense for non-defective returns). For damaged or incorrect items, we'll resend or fully refund after photo verification.
■ Customs Duty
Import duty may apply and is the buyer's responsibility. Thresholds vary by country — contact us beforehand with questions.
■ Privacy Policy
1. We collect your name, address, phone and email to fulfill orders and handle inquiries.
2. Personal data is shared only with delivery and payment providers, never sold to third parties.
3. To access, correct or delete your data, contact us via the inquiry form.
4. This policy may change without notice.
Effective: April 1, 2024 — Sakurabi Co., Ltd.