Ask Us Anything, in Chinese.

[Phone] 03-5456-7890 (10:00–18:00, closed Sat/Sun/holidays) Support in Chinese and Japanese. Call us for tracking or address changes. [Email / Form] Accepted 24/7; we reply within 2 business days. Including your order number (e.g. SB-20261003-0001) speeds things up. [FAQ] Q. Where is my tracking number? A. It's in your shipping confirmation email and in your order history. Q. Will I be charged customs duty? A. It depends on the order total; any duty is the buyer's responsibility (see Shopping Guide). Q. My item arrived damaged or wrong. A. Contact us within 14 days with photos — we'll resend or refund.